Showroom Terms & Conditions
Please read the following “Showroom Terms and Conditions” carefully, as they contain important information about your legal rights, remedies and obligations. References to “LTC”, “us”, “we” and/or “our” in these Showroom Terms and Conditions shall mean Travel Partners Holdings Pty Limited trading as Luxury Travel Collection Members. References to “you” and “your”, in these Showroom Terms and Conditions shall mean a Luxury Travel Collection Member, independently owned and engaged by LTC as an independent contractor.
By accessing the Showroom at https://fclh.my.site.com/ltchome/s/landing-page , you agree to comply with and be bound by these Showroom Terms and Conditions. These Showroom Terms and Conditions apply to any products or services displayed on our website.
SHOWROOM ACCURACY:
While LTC has exercised reasonable care and skill to ensure that the content of the Showroom is correct, accurate and up-to-date at the time of publication, please note that the content of the Showroom is based on information supplied to us by third-party suppliers, and we do not have, and cannot be reasonably expected to have, personal knowledge about all of the facilities or services provided by each supplier; and facilities or services may change after the date of publication. Prior to booking any products in the Showroom for your customers, please confirm the accuracy of the published information with the supplier.
While every effort is made to ensure the accuracy and currency of the information in the Showroom, errors or omissions may occur. LTC disclaims all liability to any party for loss or damage resulting from such errors and omissions. Please check with the supplier for all up-to-date corrections, including prices and inclusions.
PRODUCT DESCRIPTIONS:
Product descriptions featured in the Showroom are based on current international hotel guides and information provided by hotels and suppliers. Any facilities shown as included are subject to change at any time. Tours may not operate on certain dates, and durations and departure times are approximate only. The standard of accommodation and other services is based on various factors, which are generally accepted as indicative of a certain class. However, LTC does not guarantee the standard, class or fitness for purpose of that accommodation or service.
MAPS & PHOTOGRAPHS:
Maps are shown for general information and are an indication only; they may not necessarily reflect actual routings, hotel and attraction locations, or services provided. Photographs show places in the geographic areas, but are not necessarily included in the holiday. Hotel room photographs are representative only, and the actual rooms occupied may vary in décor and inclusions from those shown. Many images are supplied courtesy of tourist bureaus, hotels and tour operators.
PRICES:
All prices are subject to availability and can be withdrawn or varied without notice. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product and/or service. Such factors include, but are not limited to, adverse currency fluctuations, fuel surcharges, taxes and airfare increases. A single supplement may apply. Surcharges and minimum stays may apply due to demand, Christmas and New Year’s Eve, school and public holidays, trade shows, special events, and other circumstances. All prices are the lowest available prices at the time of publication and are a comparative guide only; ask the supplier for exact pricing, other dates, and availability. Prices do not include any fees for optional items which are payable directly to third parties. Prices are in Australian dollars and are valid for travel departing Australia (unless otherwise stated). Merchant fees may apply and depend on the chosen payment method.
Some product and/or service prices are ‘Instant Purchase’ due to the dynamic pricing of products and/or services and constantly changing availability, and so can only be secured if paid for in full immediately when quoted (and even once paid for in full, a product and/or service price may not be able to be secured, because the price (e.g. an airfare or a room-rate) may become unavailable in the short time period between your payment being processed and the booking systems being able to make the booking due to availability or changes in the travel service provider’s booking and yield management systems). Please contact the travel service provider for the most up-to-date prices and booking information.
NOT INCLUDED IN THE PRICE OF THE HOLIDAY:
All passengers are responsible for the cost of their own travel arrangements to and from their departure point (as set-out in the brochure). The cost of anything not specifically noted as being included in the holiday package is at the passenger’s expense.
AIRFARE PRICES:
Prices quoted are based on the cheapest airfare available at the time of print, and may be higher, depending on the date of purchase and the date of travel. Price is subject to availability and may be withdrawn or varied without notice. Unless otherwise stated, the advertised price is per person, based on return airfares and prepaid airfare taxes only. Prices shown are fully inclusive of taxes, levies, and government charges current at the time of publication. Additional levies, government charges, and other applicable fees, including additional taxes, surcharges, and visa fees specific to your departure date or flight routing, may apply and are beyond our control. Merchant fees apply and depend on the chosen payment method.
TAXES:
Airline taxes are subject to change and are confirmed at the time the airline ticket is issued. There may also be a local tax charged at some airports.
FINANCIAL ARRANGEMENTS:
We may receive remuneration through commissions, financial incentives, fees or payments, rebates, other means including transaction processing fees, merchant service fees or other payments or credits of a similar nature and other means (together, “financial arrangements”) from third party travel service providers, card issuers, credit providers, payment service providers and/or other suppliers/partners in relation to bookings made of products and/or services displayed in the Showroom. We are entitled to retain, and we are not required to account to you, for any such fees, payments or credits we may receive. We are not required by law to disclose the nature or value of these financial arrangements.
OUR ROLE:
In the Showroom, our role is only to display travel related products and/or services of numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as our wholesalers and tour operators. We exercise care in the selection of reputable travel service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings made of products and/or services displayed in the Showroom are made subject to the terms and conditions imposed by these travel service providers, including conditions of carriage, fare rules, change and cancellation policies and limitations of liability. The travel service provider’s terms and conditions are separate to our Showroom Terms and Conditions (which cover our role in displaying the products and/or services to you). The relevant travel service provider’s terms and conditions can generally be accessed on their country-specific website. The travel service provider’s terms and conditions may include terms and/or fees relating to booking cancellations or changes for reasons outside the travel service provider’s control, conditions relating to cancellations or changes by the traveller which may incur cancellation or change fees, the exclusion or limitation of liability of the travel service provider, and the provision of data about you / your customer or provided by you / your customer to a third party. Your / your customer’s legal rights in connection with the provision of travel services are against the specific travel service provider and, except to the extent a problem arises as a result of our gross negligence, fraud, criminal conduct or wilful misconduct, are not against us. Specifically, if for any reason (excluding gross negligence, fraud, criminal conduct or wilful misconduct on our part) any travel service provider is unable to provide the services for which your customer has contracted, your customer’s rights are against that provider and not against us. Although we will use due care and skill in performing our services, we will not always be able to verify if, and cannot guarantee that, all information provided by the travel service provider (including the travel service provider’s terms and conditions) is accurate, complete and correct. Subject to any rights and/or remedies available under the Australian Consumer Law, we cannot be held responsible or liable for any errors, omissions, interruptions (for example, aircraft substitutions, renovations occurring at hotels, swimming pool closures, accommodation inclusions or changes to inclusions, resort fees payable, breakdowns, repairs, upgrade or maintenance of systems), or inaccurate, misleading or untrue information or non-delivery of information by the travel service provider. If we become aware that the information provided by the travel service provider is incorrect or incomplete in any way, we reserve the right to correct any information (including, but not limited to, pricing information (except where pricing has been finalised)) in the Showroom to ensure that it reflects the correct price or otherwise contains the correct and complete information.
LIABILITY:
To the extent permitted by law, neither Travel Partners Holdings Pty Limited nor any of its related companies, directors, officers, employees, servants or agents accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your customer’s rights under the Australian Consumer Law and nothing in these Showroom Terms and Conditions is intended to limit any rights you or your customer may have under the Competition and Consumer Act (Cth).
SUPPLIER/TRAVEL SERVICE PROVIDER INSOLVENCY:
Without limiting the preceding liability section, for the avoidance of doubt, in the event of a third party provider being unable to provide the product or service that has been booked due to that third party provider becoming insolvent or being placed under external administration, subject to your customer’s refund and remedy rights under the Australian Consumer Law, we have no obligation to reimburse you or your customer for the cost of the booking, or for any loss or damage you or they may otherwise suffer as a result of any such insolvency or external administration.
PRIVACY POLICY:
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available online at https://www.fctgl.com/privacy-policy. For complete details, you should review the full text of our Privacy Policy. By way of general comments, in providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. We may also disclose your personal information to our overseas related entities and to service providers (including technology platforms) who perform services for us within and outside of Australia. Generally, we will only disclose your personal information to these entities and/or persons to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any entity and/or person (including any overseas recipients), you agree that: (i) in the case of travel service providers or other recipients who are providing services, we will not be required to ensure that recipient’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information and you acknowledge and agree that your rights in relation to their handling of your personal information are governed by the contract between you and that recipient (which may include their privacy policy); and (ii) in the case of our related entities and travel service providers who perform services for us, we will take reasonable steps to ensure that recipient’s compliance with Australian privacy laws. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person and/or entity.
MODIFICATIONS OF THESE SHOWROOM TERMS AND CONDITIONS:
We reserve the right to modify any of these Showroom Terms and Conditions at any time without prior notice. If we make changes to any of these terms and conditions, we will post the amended terms and conditions on the Showroom website, applications, or services, which are effective upon posting. The applicable terms that apply are those in effect at the time you make a booking with us.
GOVERNING LAW:
If any dispute arises between you and us, the laws of Australia will apply. You are irrevocably and unconditionally subject to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.
ACKNOWLEDGEMENT:
You acknowledge that you understand and agree with the above Showroom Terms and Conditions and our Privacy Policy.
These Showroom Terms and Conditions were last updated on 10 August 2026.
